Refund policy

We're so confident that you'll love your new BOAT MATE®, we offer a 2 year Satisfaction Guarantee for all of our customers. 

To be eligible for a return, the BOAT MATE® must not be damaged caused by yourself.
To start a return, you can contact us at sales@boatmate.ca. Please note that returns will need to be sent to the following address: Boat Mate, P.O. Box 251 Sicamous, BC V0E 2Vo

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of shipping is the responsibility of the buyer.

You can always contact us for any return question at sales@boatmate.ca.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@boatmate.ca.